Privacy Policy
This policy explains how Digentus LLC handles information associated with D1 accounts, product usage, billing and property-intelligence workflows.
This Privacy Policy applies to Digentus One, also referred to as D1, and the related websites, account surfaces, signal previews, property-intelligence tools and services operated by Digentus LLC.
By accessing or using D1, you acknowledge the practices described in this policy. This policy does not govern independent third-party websites, public agencies or public-record systems that D1 may reference.
Information We Collect
We collect information that you provide directly, information generated when you use D1 and information obtained from public or licensed sources.
- Account and contact information, including name, email address and an optional telephone number.
- Professional and research context, including selected user roles, properties, parcels, addresses, counties or geographic areas you choose to investigate.
- Workspace information, including saved signals, saved properties, account preferences, dossiers, feature usage and related activity.
- Technical and security information, including IP address, browser type, device information, request timestamps, authentication events and diagnostic logs.
- Subscription and transaction information, including plan, subscription status, billing status and payment-provider transaction references.
- Public-record and property-intelligence information, including parcel, ownership, filing, tax, court, permit and other information available from public, governmental or permitted data sources.
Payment card details are processed by our payment provider. D1 does not store complete payment card numbers.
How We Use Information
We use information to operate, secure, improve and support D1 and to provide the property-intelligence workflows requested by users.
- Create and maintain D1 accounts and verified workspaces.
- Authenticate users through secure access links and account sessions.
- Provide signal previews, saved research, dossiers, owner intelligence, income intelligence and related plan features.
- Apply preview, storage, dossier and feature-access limits.
- Process subscriptions, payments, billing recovery and account upgrades.
- Communicate service notices, requested access links, account information and relevant product support.
- Detect abuse, investigate security incidents, prevent fraud and maintain system integrity.
- Analyze product performance and improve data quality, interfaces and intelligence workflows.
- Comply with legal obligations and protect the rights, property and safety of Digentus, users and others.
Sources of Information
Information may come from you, your browser or device, D1 account activity, payment and infrastructure providers, and public or permitted property-data sources.
- Information submitted through registration, contact, account and billing interfaces.
- Technical information created through normal website and application operation.
- County clerks, property appraisers, tax authorities, courts, municipalities and other public agencies.
- Service providers acting on behalf of Digentus.
- Other sources that are lawful and appropriate for property-intelligence operations.
Public-Record and Property Information
D1 organizes information derived from public records and other permitted sources. Public-record information may include names, mailing addresses, property addresses, ownership relationships, recorded instruments and government filing activity.
A privacy request submitted to Digentus does not alter the originating public record. Requests concerning an official public record may also need to be directed to the government agency or source that maintains that record.
D1 may retain source references, derived indicators, audit records or deidentified and aggregated information where permitted by law and reasonably necessary to preserve data integrity, prevent fraud or document the origin of an intelligence signal.
How We Disclose Information
We disclose information only as reasonably necessary to operate D1, complete user-requested transactions, protect the service or comply with law.
- Infrastructure, hosting, email, security, monitoring and technical service providers.
- Payment processors and subscription-management providers.
- Professional advisers, auditors or contractors subject to appropriate obligations.
- Government authorities or other parties when required by law, legal process or a valid governmental request.
- A successor or participating party in a merger, financing, acquisition, reorganization or sale of business assets.
- Other parties when you direct us to disclose information or provide consent.
D1 does not currently sell account personal information for monetary consideration or share it for cross-context behavioral advertising.
Cookies, Sessions and Local Storage
D1 uses cookies, browser storage and similar technologies to maintain secure sessions, remember preview usage, support magic-link authentication, preserve interface preferences and protect the service.
Blocking essential storage may prevent authentication, saved research, previews or other D1 features from operating correctly.
Data Retention
We retain information for as long as reasonably necessary to provide D1, maintain account and transaction records, comply with legal obligations, resolve disputes, enforce agreements and protect system integrity.
Retention periods vary based on the nature of the information, the purpose for which it is processed, account status, security requirements and applicable law.
When information is no longer reasonably necessary, we may delete, anonymize or aggregate it, subject to lawful retention requirements and backup-management cycles.
Your Choices and Requests
Depending on your location and applicable law, you may have the right to request access, correction, deletion or a portable copy of certain personal information, or to object to or opt out of certain processing.
You may submit a request by emailing [email protected]. We may need to verify your identity and authority before completing a request.
We may deny or limit a request where permitted by law, including when information must be retained for security, fraud prevention, legal compliance, transaction records or the establishment, exercise or defense of legal claims.
- Use the subject line “Privacy Request” and identify the right you wish to exercise.
- Provide the email address associated with your D1 account.
- Do not send passwords, full payment card details or government identification unless specifically requested through a secure process.
- Where applicable law provides an appeal right, reply to our decision or submit a new email with the subject line “Privacy Appeal.”
United States State Privacy Rights
Residents of certain states may have additional privacy rights when the relevant law applies to Digentus and the processing at issue.
These rights may include confirmation of processing, access, correction, deletion, data portability, opt-out rights and freedom from unlawful discrimination for exercising a privacy right.
D1 will evaluate verified requests under the laws applicable to the requester and the relevant processing activity. Nothing in this policy is intended to waive or limit a non-waivable privacy right.
Information Security
We use administrative, technical and organizational safeguards designed to protect information against unauthorized access, alteration, disclosure or destruction.
No internet service, authentication system or data-storage method can be guaranteed to be completely secure. Users are responsible for protecting access to their email accounts, devices and D1 access links.
Notify us promptly at [email protected] if you believe your account, access link or D1 information has been compromised.
Children
D1 is intended for adults and professional or commercial property-intelligence use. It is not directed to children under 18.
We do not knowingly request that children create D1 accounts. Contact us if you believe a child has provided personal information through D1.
International Users
D1 is operated from the United States. Information may be processed and stored in the United States or other locations where our service providers operate.
Where required, we will process requests and apply safeguards consistent with applicable data-protection requirements.
Changes to This Policy
We may update this Privacy Policy to reflect operational, legal, security or product changes.
The effective date at the top of this document identifies the current version. Material changes may also be communicated through D1, account notices or email where appropriate.
Contact Digentus
Questions, privacy requests and concerns regarding this policy may be sent to [email protected].
Digentus LLC will use the information included in your request to verify, evaluate and respond to it.